Send your request
Choose your device and describe the fault.
For a device problem in Köniz, begin with a clear description rather than an unplanned shipment. Our team will advise how to prepare and send the device for assessment.

Postal service for Köniz, Bern / Berne. For an in-person visit, our physical store in Bern is listed separately with its address and opening hours. For a screen repair from Köniz, tell us whether the display still shows an image and whether touch input works. This helps the team prepare the assessment.
Choose your device and describe the fault.
Our team checks your request and confirms the shipping instructions.
Back up your data and pack the device carefully before posting.
Confirm the repair options and return arrangements with our team.
Cracked glass, touch issues or a damaged display.
Repair by postDiscuss battery life and replacement options for your model.
Repair by postGet advice about the port, cable connection or charging fault.
Repair by postTell us about focus, image quality or camera damage.
Repair by postFor in-person service, visit our Bern store. The service in Köniz is available by post only.
BernNeuengasse 7
3011 Bern
This page offers postal repair service for Köniz. There is no walk-in Repair&Shop branch at this location.
Use the postal repair request form. Our team checks the request and sends the next steps by email.
The price depends on the model, fault and selected repair. Ask our team to confirm repair and shipping costs before sending the device.
Timing depends on delivery, diagnosis and parts availability. Our team confirms an estimate for your device.
Back up your data, remove accessories that are not needed and pack the device securely. Follow the instructions sent by our team.
Yes. The physical stores are listed separately in our store directory with their real addresses and opening hours.
Tell us about your device and the problem. Our team will confirm the next steps by email.