REPAIR · PROTECT · KEEP GOINGSend your request
Choose your device and describe the fault.
Shipping by post only
Device repair by post in Lucerne
Looking for device repair from Lucerne? Our postal service starts with information about your model and the fault, followed by guidance from the repair team.
- Receive the next steps by email
- Pack and send your device
LucerneShipping by post only
Luzern / Lucerne
Device repair from Lucerne
Postal service for Lucerne, Luzern / Lucerne. For an in-person visit, our physical store in Interlaken is listed separately with its address and opening hours. For battery and charging problems in Lucerne, include details about charging behaviour, battery life and the device model when you contact us.
Repairs for your devices
Screen repair
Cracked glass, touch issues or a damaged display.
Repair by postBattery replacement
Discuss battery life and replacement options for your model.
Repair by postCharging problems
Get advice about the port, cable connection or charging fault.
Repair by postCamera repair
Tell us about focus, image quality or camera damage.
Repair by postYour repair by post, step by step
Receive the next steps by email
Our team checks your request and confirms the shipping instructions.
Pack and send your device
Back up your data and pack the device carefully before posting.
Review the diagnosis and return
Confirm the repair options and return arrangements with our team.
Visit a store
InterlakenPrefer to visit a store?
For in-person service, visit our Interlaken store. The service in Lucerne is available by post only.
InterlakenBahnhofstrasse 33
3800 Interlaken
Postal repair questions in Lucerne
01Is there a Repair&Shop store in Lucerne?
This page offers postal repair service for Lucerne. There is no walk-in Repair&Shop branch at this location.
02How do I send my device from Lucerne?
Use the postal repair request form. Our team checks the request and sends the next steps by email.
03What does a postal repair cost?
The price depends on the model, fault and selected repair. Ask our team to confirm repair and shipping costs before sending the device.
04How long will the repair and delivery take?
Timing depends on delivery, diagnosis and parts availability. Our team confirms an estimate for your device.
05How should I prepare my device?
Back up your data, remove accessories that are not needed and pack the device securely. Follow the instructions sent by our team.
06Can I visit a physical store instead?
Yes. The physical stores are listed separately in our store directory with their real addresses and opening hours.
Shipping by post only
Start a postal repairArrange your repair from Lucerne
Tell us about your device and the problem. Our team will confirm the next steps by email.